Decentralization in Indonesia is promoted as a way to implement good governance principles. Since reformasi era, the regulatory basis of decentralization, which determines the value, standard, and working mechanism as well as the position of the regional governments to implement their obligations, has gone through significant changes over time. These changes have implications for public service delivery, which this paper aims to investigate. Using a qualitative approach, this study finds that, in general, changes in the legal framework of decentralization have not created an enabling situation for better public service delivery. On the other hand, the efforts on strengthening the capacity of the regional governments in public service delivery, which forms the goal of each change in the legal framework, still have not achieved optimal results. Since the beginning of decentralization, low quality of the institutional structures and administration have become the main impediment. Not surprisingly, most regional governments are still dependent on the central government.
Keywords: decentralization, legal framework, public service, regional autonomy, Indonesia.